Privacy Policy

When you browse BAYA STORE, place an order, or submit an inquiry, we collect only the essential personal details needed to fulfill your request and provide our services:

• Name and contact details: Your name, mobile phone number, and WhatsApp number for coordination.
• Delivery address: Full street address, area or city, and preferred branch for order preparation.
• Order details: Selected items (Jotun paint codes, HDF flooring packs, WPC doors), quantities, and installation requests.
• Contact messages: Messages, notes, and inquiries submitted through our online contact form.
• Browser preferences & cart: Language preference (Arabic or English) and items held in your local browser cart.

We use the collected information exclusively for direct operational and customer service purposes, including:

We use local browser storage and strictly essential cookies solely to ensure the site functions correctly:

• Cart token & items: Retaining chosen items in your cart while you browse and proceed through checkout.
• Language selection: Saving your preference between Arabic and English for consistent layout and text.

We are strictly committed to safeguarding your privacy: we never sell, rent, or trade your personal data with third-party marketers or advertisers.

Data is shared strictly on a need-to-know basis with operational partners directly involved in fulfilling your order:

We retain transaction and order records only for as long as reasonably necessary to fulfill the purposes for which they were collected, including order processing, warranty tracking, after-sales service, and compliance with statutory and accounting obligations in Egypt.

When personal information is no longer required for operational or legal reasons, it is securely deleted or anonymized.

You have full control over your personal data held by us, including the right to:

• Access your dataRequest a copy of the personal details and orders on file.
• Correct detailsUpdate contact phone numbers, delivery addresses, or details.
• Request deletionRequest deletion of personal data when no legal or active order obligations apply.

To exercise any of these rights, simply contact us via our Contact page or WhatsApp chat, and our team will attend to your request promptly.

We may update this privacy policy periodically to reflect changes in our services or regulatory requirements. Any updates become effective immediately upon being published on this page.

We encourage reviewing this page periodically to stay informed about our ongoing privacy practices.