Delivery and installation across Greater Cairo
Delivery & Refund Policy & Terms
Clear, transparent guidance covering purchase orders, delivery, installation services, and refund policies for Jotun paints, HDF flooring, and WPC doors across our Cairo branches.
About These Terms
These terms set out the general basis for browsing and purchasing paints, timber flooring, and interior doors through BAYA STORE. They apply to all customer orders and provide a clear, transparent framework for our relationship.
This draft document serves as general guidance. Specific terms, conditions, and product requirements are confirmed with you at the time of purchase and coordinated through our branches.
Orders and Prices
Product prices and stock availability are displayed directly within the online store. All listed prices remain subject to actual inventory levels in our warehouses and branch showrooms, and all prices include applicable taxes.
Items marked with the «Sample / عينة» badge are visual demonstration placeholders intended to illustrate colour variations and material textures, and are not intended as full-coverage stock.
Total bulk quantities and delivery requirements for major residential projects are confirmed directly with you upon placing your order through our branches in New Cairo, October, or Maadi.
Payment Methods
BAYA STORE offers cash on delivery for all eligible orders within our supported delivery coverage across Cairo and Giza.
Online credit and debit card payments will become active as soon as the certified payment gateway provider is connected to the store.
Delivery and Installation
Orders are delivered directly to the address provided during checkout, and preparation is coordinated through the nearest branch selected during order completion (New Cairo, October, or Maadi).
Professional installation services for flooring and doors may be requested by ticking the «I need installation» option on the checkout page.
Our installation team will contact you the day after your purchase to arrange the time.
Site survey and installation appointments are scheduled as agreed and confirmed directly by the servicing branch.
Returns and Exchanges
100% refund before delivery. After delivery, only the delivery fee is deducted. Paints are refunded 100%.
This clear and straightforward policy applies across BAYA STORE purchases to ensure a confident and reliable customer experience.
If you encounter any issue or inquiry regarding your order, please contact our customer support team directly through our contact page or WhatsApp, and we will follow up promptly.
For timber flooring and interior doors after delivery, packages must remain in their original unused condition, and only the actual delivery fee is deducted upon refund completion.
If an item is received damaged or differs from what was ordered, please report it as soon as possible, quoting your order number, so the responsible branch can arrange inspection and resolution.
Order Cancellations
You may easily request an order cancellation prior to dispatch for delivery to receive a full 100% refund.
To cancel an order before dispatch, please contact us promptly via our official WhatsApp or contact page with your registered order number to update your order status and complete cancellation.
Privacy & Data Usage
We are dedicated to safeguarding your privacy. Your personal details provided during checkout are used solely to process and deliver your orders, coordinate installation and delivery timing, and respond to your customer enquiries.
We do not share your personal information with third parties except as strictly necessary to fulfill logistics and deliver items to your address.
Contact & Inquiries
If you have any further questions regarding these terms or require technical consultation for your residential project, our team is always pleased to assist you:
Contact Form & Details
Send your inquiry or project details and our team will get in touch.
WhatsApp Chat
Chat directly with our paints and finishing advisors for immediate guidance.